Updated May 5, 2020 – Currently, All Offices Are Open/ Operating-Regularly Scheduled Hours. AENT’s Memorial / Town & Country office has moved to a beautiful new facility at 8800 Katy Freeway Suite 250, Houston, Texas 77024.
Frequently Asked Questions and Information About Coronavirus
Is it okay to keep my appointment?
YES! Our team is taking extra precautions to protect those in our waiting rooms and clinic area. If you have an appointment and no fever, then it is safe to keep your appointment.
Is it okay to get my allergy shot?
YES! As long as you do not have a fever or have not had a fever, it is safe to get an allergy shot. Our shot rooms are open and taking additional steps to ensure you can safely continue your shot schedule.
Are Telemedicine/Virtual Visits available?
YES! During this time we are making Virtual Visits available for existing patients subject to provider approval. Please call your local office to schedule your virtual visit.
What procedures are in place to protect patients and staff?
- In our waiting rooms, we have changed and limited our seating to reduce crowding.
- Based on Provider preference: Shot patients, after receiving your shot, may request, or may be asked to return to their car to wait 20-30 minutes, instead of waiting inside our waiting rooms.
- Based on Waiting Room Capacity: Office Visit patients may be asked to return to their car to wait instead of waiting inside our waiting rooms.
- We are spacing out appointments for cluster and rush patients to allow them to be safely separated.
- We ask that you limit the number of family members present for any appointments or allergy shot visits.
Cleaning: Our team has taken additional cleaning measures in the lobbies, exam, and shot rooms. All toys have been removed.
Screening: Additional screening questions will be asked when making an appointment about travel and symptoms. Our front office staff will also screen patients for fever upon arrival.
What is AENT’s Fever Policy?
During this time, if you or anyone in your household have a fever or have had a fever, body aches, or chills within the last 14 days, we will ask that you reschedule your appointment or postpone your shot. If you have an appointment, please call to reschedule. Allergy shot patients should not get an allergy shot if you have a fever; we recommend waiting until you are fever free for two weeks before continuing your shot schedule. If you have a fever with a cough or body aches, please call your primary care physician or an urgent care center for further instructions. Your health is our top priority. We will continue to monitor this situation and to update you as any changes occur over the coming weeks.
If you have any questions or concerns, please call our offices.
How is Coronavirus (COVID-19) Spread?
It is spread through coughing and sneezing, as well as close personal contact.
What about symptoms?
- Symptoms appear 2-14 days after coming in contact with the virus.
- According to the Centers for Disease Control (CDC), COVID-19 symptoms can include:
- Shortness of breath
What If I Think I Am Sick?
Call your primary care provider or the local health department if you develop symptoms and you have been in close contact with a person known to have COVID-19, or you have recently traveled from an area with ongoing spread of COVID-19. Please know that not all patients with COVID-19 require hospital admission. Those without respiratory complications can self-isolate, but should seek medical attention if their illness worsens. Patients who are at risk for complications should be admitted to the hospital under appropriate isolation precautions.
Who is at risk?
According to the World Health Organization (WHO), the highest risk groups include:
- People caring for someone who is ill with Coronavirus
- People over age 60
- People with chronic medical conditions such as: High Blood Pressure
- People with:
- Heart disease
If you have an appointment but have or have had a fever please call to reschedule or, if you are due an allergy shot, please postpone your shot. Due to the greater risk to our respiratory disease patients, we ask that patients are fever free for two weeks before entering our waiting rooms.
What about Asthma And COVID-19?
There is an increased risk for those with asthma or respiratory diseases to be vulnerable to COVID-19, however, the precaution guidance is the same as the flu:
- Take daily asthma medicines to keep your asthma under control.
- For those who do get sick, call your doctor, and follow your Asthma Action Plan.
How can you avoid getting COVID-19 and other respiratory infections?
- Wash your hands often with soap and warm water for 20 to 30 seconds, always safter coughing or sneezing.
- If you don’t have access to running water, use an alcohol-based hand cleanserthat is at least 60% alcohol.
- Don’t touch your eyes, nose, or mouth.
- Stay away from people who are sick.-Don’t share makeup, food, dishes, or eating utensils.
Reminder About The Flu
- In the US, influenza activity is still high.
- We encourage everyone to get the flu vaccine yearly and this year is no different.
- The flu is known to worsen asthma and is still the biggest threat to asthmatics and patients with COPD.
The Differences Between Coronavirus, Flu, and Allergies:
- Shortness of Breath
- Loss of Sense of Smell
- Body Aches
- Fatigue and Exhaustion
- Sinus Congestion
- Runny Nose
- Post Nasal Drip
- Itchy or Watery Eyes
Learn about Influenza and Respiratory Diseases:
We are committed to protecting the health of all patients. Thank you for your cooperation.